ECG assures customers without electricity of solving problem

| Updated Dec 07, 2017 at 7:20pm



The Managing Director of Electricity Company of Ghana (ECG), Samuel Boakye Appiah, has appealed to all its prepaid customers to exercise restraint as the company works to rectify its "Build, Operate and Transfer'' prepaid system by close of today (Dec. 7).

Addressing a news conference in Accra, Mr. Boakye Appiah blamed the situation on customers’ credit cards that have been corrupted as a result of challenges on the company's prepaid server.

The disruption of electricity supply to customers in some parts of Accra comes at a time the ECG has set its target to be among the leading electricity distribution companies in Africa.

Managing Director of the company, Samuel Boakye Appiah said some interventions have made it possible for all customers on the BOT prepaid system to buy credit smoothly.

The challenge however is with those who bought credit after the 14th of last month whose cards need reactivation because of the initial challenges with the server.

The ECG Managing Director said they are taking measures to ensure that its prepayment metering systems work in a manner where there will be no need for customers to visit vending points. In this regard, a mobile app will be developed to buy credit online.

Boakye Appiah asked customers not to mass up at the company's vending points, but comply with the directives aimed at of resolving the problem.