PURC begins probe into ECG network challenges

| Updated Dec 07, 2017 at 4:21pm


Picture credit: GRAPHIC


The Public Utilities Regulatory Commission, PURC says it has started preliminary investigations into the ECG network challenges that have led to prepaid customers not being able to purchase credit onto their metres.

The Commission says the investigation is part of its mandate to ensure quality service and protection of the interest of the consumer.

Speaking to Radio Ghana, the Executive Secretary of the PURC, Maame Dufie Ofori, said the Commission will work to protect consumers’ interest in these difficult times.

Meanwhile, energy expert, Kojo Poku has disputed rumours that some workers of ECG are sabotaging the system making it difficult for consumers to purchase credit for their prepaid meters.

For the past four days consumers using these meters have challenges purchasing credit. The ECG said the challenge is as a result of network problems.

In an interview with Radio Ghana, Mr. Kojo Poku said it will be strange for any worker at the ECG to sabotage the system as a result of the concession plan for ECG as agreed in the Millennium Challenge Compact two.