Kumasi MMT Depot to undergo massive renovation
| Updated Oct 18, 2017 at 2:58am
The Metro Mass Transit (MMT) terminal in Kumasi is to undergo massive renovation to bring comfort to people, who have been patronizing the services of the company.
This comes amid growing public complaints and dissatisfaction with the state of affairs there.
The washrooms had become complete eyesore, while many of the seats meant to provide some relaxation to travelers as they wait to catch a bus to their destination are broken.
The out-going Depot Manager, Kingsley Agyei-Mensah, told the Ghana News Agency (GNA) the renovation will be within a month.
He said the company is eager to modernize its facilities to ensure customers comfort and safety.
He, however, expressed concern about what he said was the mishandling of the facilities by the people.
This, he indicated, is having effect on the overheads of the company - spending huge amounts of money to maintain these.
He made reference to the washrooms and said the company spent about GHc5,000.00 on its repair, within a space of about 18 months.
The expectation is that the people will become a bit careful, to help protect and keep the facilities in good shape at all times.
He added that customer care is the company's top priority.
A loyal customer of the company, who regularly travels on its buses from Kumasi to Cape Coast, Delight Djansi, said she found it deeply troubling the way things are going.
She claimed there are times, passengers get stranded at the terminal because there is be no buses and appealed to the management to sit up to bring some level of efficiency.
Another client, Amos Moses, said although the fares charged by the company are reasonable and affordable, it needed to up its game – to provide a world class service.
MMT is a private-public partnership involving the government, Social Security and National Insurance Trust (SSNIT), Ghana Oil Company (GOIL), State Insurance Company (SIC), Prudential Bank, Agricultural Development Bank (ADB) and the National Investment Bank (NIB).